Info & Return Policies


Since 1973 Suburban Sports has been dedicated to providing you year round with a wide selection of superior ski and bicycle equipment designed to enrich your ski and riding experience!  Whether it’s that new road bike in January or new skis in July, we are here to help you get out and have fun.

The staff at Suburban Sports is made up of a group of dedicated full time employees who share your love of outdoor sports.  The staff is made up of members of the National Ski Patrol, certified Professional Ski Instructors, and NASTAR Racers.  We employ Certified Binding Technicians, Master Boot Fitters, bicycle racers, veteran mechanics, and experienced ski technicians. Suburban Sport has a highly competent staff familiar with the product they sell because they use the products they sell. We know sports and are ready to provide you with the best gear to follow your outdoor interests! Come visit the showroom at CT's premier ski and bike shop!

Suburban Sports
25 Webster Square Road
Berlin, CT 06037

860-829-8077 or Toll Free: 800-799-5927

Directions: Click for an interactive map to our store

Store Hours:
Sunday:  12pm – 5pm
Monday:  10am – 8pm
Tuesday:  10am – 8pm
Wednesday:  10am – 8pm
Thursday:  10am – 8pm
Friday:  10am – 8pm
Saturday:  9am – 5pm

Shipping Information:

  • In most cases, we will ship items the next business day if not the same day.
  • Our Free Domestic Shipping for items over $50 does not apply to certain large items, such as bicycles or for shipments to Alaska or Hawaii.
  • When ordering international orders, select "USPS Priority - non US" as your shipping option. The rate quoted is an estimate and may have to be modified.  Other than Canada, all international credit card transactions require manual review.
  • You will be notified before an item is shipped.
  • All Bicycle sales are final, and cannot be returned after they have left our store.
  • Closeout items cannot be returned.
  • If your product is damaged in shipment, contact shipper.
  • Notify us within ten days if any components are defective. Parts are guaranteed by manufacturers for one year.
  • Bicycle warranties require that bicycles must be assembled by a qualified individual.
  • Bicycles from Cannondale and Scott may be purchased online but must be picked up at our shop in Berlin, CT.

 International Shipping via Bongo International:


As an Interntional shipping alternative, you might want to try a freight forwarder like Bongo International ( They offer our international visitors the ability to make purchases from our website. Bongo International provides its customers with their very own US address (not a P.O. Box). This process saves international customers up to 82% off DHL’s international shipping rates. In order to take advantage of this process, you will need to sign up for one of Bongo International’s services. To find out more, visit Bongo is based in Connecticut as are we so that any items shipped to their location will incur a 6% sales tax. In event that an item is undeliverable for any reason, we will deduct return shipping costs from any refund.


Refund, Returns and Cancellation Policies:


We reserve the right to cancel any transaction at any time for any reason. We apologize for any discrepancies caused by typographical errors and reserve the right to correct them at any time. We are not obligated to sell items at mismarked prices. We make every effort to avoid these errors. Closeout items may NOT be returned. Non-closeout items returned in undamaged condition within 30 days will have credit issued to the buyer's credit card. Any initial shipping charges incurred by will be deducted from the amount refunded.  All Bicycle sales are final, and cannot be returned.

Images of products may differ from items actually available. Orders placed for products that are no longer available will be cancelled.